Do you travel?
Yes! This is only for projects that meets our travel minimum of $5000, as there are many variables to consider when booking travel projects.
How much do you charge?
Price is only provided after thorough consultations, which are essential to determine the scope and complexity of the project.
Do you buy the furniture?
I handle the selection and coordination of all furnishings, and the client is responsible for purchasing them. In cases where I make purchases, I will invoice the client for the purchases made.
Can I work with your existing furniture?
It depends on the condition of the pieces. I cannot work with oversized, undersized, worn, or outdated items. I prioritize quality over budget and suggest clients ensure it's the right time for interior design/decorating to avoid compromising project quality.
Do you provide consultations?
Yes, we do! And they're mandatory for our work.
What is your payment policy?
We offer financing through Hearth (see more information under the financing tab). In the event you’re not able to get approved for financing, we will offer payment plans for local clients only. Out-of-state clients must provide a credit card or pay in full upfront. The balance is due in full on the day of installation for all clients.
How much is needed to start?
Depends on the scope of the project, but a retainer is required before starting any projects.
What is the refund policy for the retainer if I change my mind after the project has started?
The retainer to begin services is non refundable, after a 5-day grace period but transferable.
What is the expected completion time for this project?
After the color scheme and design are finalized, the ordering process begins, and the client will receive their items directly at their doorstep. Following this, the assembling stage will start, and a date will be set to finish the project.
If construction/remodeling is required, that will be a key factor in determining the timeline.
If construction/remodeling is required, that will be a key factor in determining the timeline.
Do I need to be present at home for work to be done?
No, access is all that's needed.
How are concerns resolved if I am dissatisfied with certain aspects of the project? We will perform a thorough examination at the end of the project, allowing you to highlight any issues and ensure their timely resolution.
Our responsibility lies in addressing issues arising from assembly or any errors made by us during the process. We source our products from reputable suppliers and make every effort to identify defects during assembly, though some may slip through the cracks. In the event of poorly manufactured furniture, you must contact the seller or the party from whom the item was purchased.